General terms and conditions
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Cancellation by Babel
Babel reserves the right to refuse an enrolment for education or an exam without giving reasons, and also in the event of insufficient participants to cancel a course or exam or to merge different groups of participants. Babel will inform the customer timely.
If requested, Babel can transfer a participant to another course, group or exam. Transfer to a later period is possible until ten working days before the start date of the course. Transfer is not possible if the enrolment fee is €100,- or less. The participant can request a transfer at Babel. Babel is not obliged to grant this request and can also attach conditions to this transfer, such as payment of the difference in enrolment fee.
Cancellation by participant or customer
The participant or customer can cancel the enrolment in writing or by email until ten working days before the start of the exam or the course (with the exception of tailor-made courses). In that event the enrolment fee paid will be refunded to the customer, minus €45,- administration costs, on a bank account of his choice. This refund takes place within four weeks of receipt of the information regarding the bank account.
If the customer or participant wants to cancel his enrolment within ten working days before the start of the course or the exam, the customer will be refunded 50% of the enrolment fee on a bank account of his choice. This refund takes place within four weeks of receipt of the information regarding the bank account.
A refund of the enrolment fee is not possible if the enrolment fee is €100,- or less.
If the participant stops attending the course or exam on or after the start date, the customer has to pay the complete enrolment fee.
The participant or the customer is to send the request for refund to Babel administration by post or by email, with all the relevant information regarding personal data, and course or exam. The date of receipt is considered the date of the request.
We follow the code of conduct of the NRTO.