Complaints Procedure

Should you by any chance be dissatisfied with Babel’s services, please let us know as soon as possible, so that we can try to find a solution together. You can also file a formal complaint. The complaint has to be filed in a timely matter.

Send you complaint via e-mail (info@babel.nl) or per letter (Postbus 426, 3500 AK, Utrecht) to Babel and address it to the Director. Please state the subject of your complaint clearly, and to which employee(s) it applies. If your complaint refers to an incident, please describe the incident and mention the date on which the incident took place. Within five working days you will receive a written confirmation with an indication of the period in which you may expect a substantive response. This period runs up to 28 days after reception of the complaint.

The Babel management will present you with a written solution (per letter or e-mail). If necessary, a conversation can be arranged with the management. If you do not agree to the solution presented, you may refer your complaint to the ‘Disputes Committee’ (‘Geschillencommissie Particuliere Onderwijsinstellingen’ in Dutch). The Disputes Committee’s decision is binding. Only course participants with an integration obligation have the option to lodge a complaint with Blik op Werk’s integration arbitration committee (officially called the ‘College Arbitrage Inburgeren’) if they feel that Babel has not done its utmost to resolve the original complaint.