{"id":662,"date":"2017-08-31T10:04:25","date_gmt":"2017-08-31T08:04:25","guid":{"rendered":"https:\/\/www.babel.nl\/?page_id=662\/"},"modified":"2023-04-11T11:17:33","modified_gmt":"2023-04-11T09:17:33","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/www.babel.nl\/en\/complaints-procedure\/","title":{"rendered":"Complaints Procedure"},"content":{"rendered":"<p>Should you by any chance be dissatisfied with Babel\u2019s services, please let us know as soon as possible, so that we can try to find a solution together. You can also file a formal complaint. The complaint has to be filed in a timely matter.<\/p>\n<p>Please send your complaint via the <a href=\"https:\/\/docs.google.com\/forms\/d\/1Zn8ntnG5WqRu0Eo1YoDcFI9UqDSZLpeWB4HNgQPQBn4\/edit?ts=62bae5b8\"><strong>online form<\/strong><\/a>. Please state the subject of your complaint clearly, and to which employee(s) it applies. If your complaint refers to an incident, please describe the incident and mention the date on which the incident took place. Within five working days you will receive a written confirmation with an indication of the period in which you may expect a substantive response. This period runs up to 28 days after reception of the complaint.<\/p>\n<p>Babel management will present you with a written solution (per e-mail). If necessary, a conversation can be arranged with management. If you do not agree to the solution presented, you may refer your complaint to the \u2018Disputes Committee\u2019 (\u2018Geschillencommissie Particuliere Onderwijsinstellingen\u2019 in Dutch). The Disputes Committee\u2019s decision is binding. Only course participants with an integration obligation have the option to lodge a complaint with Blik op Werk\u2019s integration arbitration committee (officially called the \u2018College Arbitrage Inburgeren\u2019) if they feel that Babel has not done its utmost to resolve the original complaint.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Should you by any chance be dissatisfied with Babel\u2019s services, please let us know as soon as possible, so that we can try to find a solution together. You can also file a formal complaint. The complaint has to be filed in a timely matter. Please send your complaint via the online form. Please state [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-662","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints Procedure<\/title>\n<meta name=\"description\" content=\"Should you by any chance be dissatisfied with Babel\u2019s services, you can file a formal complaint. 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